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We Empower Customers, Coworkers, and Community!

Intrinsic Technology is a woman and minority-owned Managed IT service and hardware provider in New York.

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We are Intrinsic Technology

Intrinsic delivers secure, efficient, and intelligent IT. We provide live help desk support, next-gen security solutions and IT operational efficiency by leveraging automation to eliminate 80% of manual IT operations and focusing more of our efforts on a customer-centric helpdesk support team prepared to swiftly resolve service requests. Our portfolio of clientele includes healthcare providers, financial services, construction firms, law & professional services, non-profit organizations and retail companies.

How we stand out from the noise

Automated infrastructure patch management designed to deliver greater performance, updated security and compliance. Our process eliminates human error and ensures all devices are being upgraded in an accurate and timely fashion – taking the guesswork out of the equation.

A platform that provides clients with visibility on support requests, device performance, infrastructure security, backup processes and much more. All service functions have an audit trail with activity that can be reported.

Intrinsic’s automated & frictionless onboarding process helps new hires onboard efficiently with hardware procurement, email creation, application installations, security coverage, network access, training & on-going support.

Automation

Automated infrastructure patch management designed to deliver greater performance, updated security and compliance. Our process eliminates human error and ensures all devices are being upgraded in an accurate and timely fashion – taking the guesswork out of the equation.

Transparency

A platform that provides clients with visibility on support requests, device performance, infrastructure security, backup processes and much more. All service functions have an audit trail with activity that can be reported.

Onboarding

Intrinsic’s automated & frictionless onboarding process helps new hires onboard efficiently with hardware procurement, email creation, application installations, security coverage, network access, training & on-going support.

Intrinsic’s 3Cs

Client

At Intrinsic we like to put our clients above all – our solutions are tailor made to fit the unique requirements of our client’s industry, infrastructure and internal business needs. We strive to create and maintain deep and lasting trust by working relentlessly to keep your needs front and center through our process.

Coworker

Intrinsic is built on open communication, mutual respect and collaboration. We strive for operational excellence that inspires professional pride. With an open door policy, no idea is too big and no feedback too small, across all organizational levels.

Community

Intrinsic believes that true growth happens when the community grows as well. We operate out of the Greater New York area and support and empower the community in various ways including promoting diversity in the workplace, sub contracting jobs to Minority/Women-owned Business Enterprises and donating part of our profits every year to local charities.

Cross Functional Impact

Our ultimate goal is client satisfaction and this means increased alacrity, good decision making and developing the collaborative efforts of high performance individuals.
We share internal documents broadly that allows for smooth transition of information and project knowledge from the sales team to project management and IT. Our sales team continues to be involved in the client onboarding process post-sale to ensure client needs are fulfilled.

Deliver Exceptional Service

1. Listen first, then listen more
2. Identify the issue.
3. Research and troubleshoot.
4. Explain the solution to the client.
5. Educate the client on best practices used to resolve.

Pursue Growth and Learning

We recognize and value the incredible people within our organization and are committed to their personal and professional growth. We have individual, group and company level goal setting campaigns annually. It is centered around education, certifications, content expertise, customer service metrics, sales goals and community service with quarterly check-ins to track progress. We offer support and mentorship to promote overall development.

Flat organizational structure

At Intrinsic everyone works together as a team - employees are encouraged to use good judgment, voice their ideas, thoughts and opinions on all things without being wary of organizational hierarchy. Employees have wide influence throughout and are expected to respectfully challenge and work with others as the task demands to ensure a successful outcome.

Operational Excellence

At Intrinsic we pride ourselves on providing the highest quality service to our clients. We are constantly evolving given today’s fast paced tech world and recognize that speed is pivotal. We push ourselves to deliver through every aspect of the clients’ journey. We drive continuous improvement in productivity, efficiency and service velocity.

Cross Functional Impact

Our ultimate goal is client satisfaction and this means increased alacrity, good decision making and developing the collaborative efforts of high performance individuals.
We share internal documents broadly that allows for smooth transition of information and project knowledge from the sales team to project management and IT. Our sales team continues to be involved in the client onboarding process post-sale to ensure client needs are fulfilled.

Pursue Growth and Learning

We recognize and value the incredible people within our organization and are committed to their personal and professional growth. We have individual, group and company level goal setting campaigns annually. It is centered around education, certifications, content expertise, customer service metrics, sales goals and community service with quarterly check-ins to track progress. We offer support and mentorship to promote overall development.

Deliver Exceptional Service

1. Listen first, then listen more
2. Identify the issue.
3. Research and troubleshoot.
4. Explain the solution to the client.
5. Educate the client on best practices used to resolve.

Flat organizational structure

At Intrinsic everyone works together as a team - employees are encouraged to use good judgment, voice their ideas, thoughts and opinions on all things without being wary of organizational hierarchy. Employees have wide influence throughout and are expected to respectfully challenge and work with others as the task demands to ensure a successful outcome.

Operational Excellence

At Intrinsic we pride ourselves on providing the highest quality service to our clients. We are constantly evolving given today’s fast paced tech world and recognize that speed is pivotal. We push ourselves to deliver through every aspect of the clients’ journey. We drive continuous improvement in productivity, efficiency and service velocity.

Cross Functional Impact

Our ultimate goal is client satisfaction and this means increased alacrity, good decision making and developing the collaborative efforts of high performance individuals.
We share internal documents broadly that allows for smooth transition of information and project knowledge from the sales team to project management and IT. Our sales team continues to be involved in the client onboarding process post-sale to ensure client needs are fulfilled.

Pursue Growth and Learning

We recognize and value the incredible people within our organization and are committed to their personal and professional growth. We have individual, group and company level goal setting campaigns annually. It is centered around education, certifications, content expertise, customer service metrics, sales goals and community service with quarterly check-ins to track progress. We offer support and mentorship to promote overall development.

Deliver Exceptional Service

1. Listen first, then listen more
2. Identify the issue.
3. Research and troubleshoot.
4. Explain the solution to the client.
5. Educate the client on best practices used to resolve.

Flat organizational structure

At Intrinsic everyone works together as a team - employees are encouraged to use good judgment, voice their ideas, thoughts and opinions on all things without being wary of organizational hierarchy. Employees have wide influence throughout and are expected to respectfully challenge and work with others as the task demands to ensure a successful outcome.

Operational Excellence

At Intrinsic we pride ourselves on providing the highest quality service to our clients. We are constantly evolving given today’s fast paced tech world and recognize that speed is pivotal. We push ourselves to deliver through every aspect of the clients’ journey. We drive continuous improvement in productivity, efficiency and service velocity.

Cross Functional Impact

Our ultimate goal is client satisfaction and this means increased alacrity, good decision making and developing the collaborative efforts of high performance individuals.
We share internal documents broadly that allows for smooth transition of information and project knowledge from the sales team to project management and IT. Our sales team continues to be involved in the client onboarding process post-sale to ensure client needs are fulfilled.

Pursue Growth and Learning

We recognize and value the incredible people within our organization and are committed to their personal and professional growth. We have individual, group and company level goal setting campaigns annually. It is centered around education, certifications, content expertise, customer service metrics, sales goals and community service with quarterly check-ins to track progress. We offer support and mentorship to promote overall development.

Deliver Exceptional Service

1. Listen first, then listen more
2. Identify the issue.
3. Research and troubleshoot.
4. Explain the solution to the client.
5. Educate the client on best practices used to resolve.

Flat organizational structure

At Intrinsic everyone works together as a team - employees are encouraged to use good judgment, voice their ideas, thoughts and opinions on all things without being wary of organizational hierarchy. Employees have wide influence throughout and are expected to respectfully challenge and work with others as the task demands to ensure a successful outcome.

Operational Excellence

At Intrinsic we pride ourselves on providing the highest quality service to our clients. We are constantly evolving given today’s fast paced tech world and recognize that speed is pivotal. We push ourselves to deliver through every aspect of the clients’ journey. We drive continuous improvement in productivity, efficiency and service velocity.

Our Partners

N-Able
AWS
Microsoft
Cisco Meraki
Ubiquiti
Watchguard
SentinelOne
Apple
NetGear
Microsoft Azure
Lexmark
Fortinet
Contrail
Barracuda
Yealink
Sharp

Partner with Us

Let’s connect virtually!

Complete our quick form below to schedule a 30 minute consultation with our team.

Intrinsic delivers secure, efficient, intelligent IT services. Utilizing automation and AI, we provide live help desk support, next-gen security solutions and IT operational efficiency for over 200 customers. Intrinsic simplifies and streamlines your IT while reducing your operational expenses.
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