IT Project Manager – Managed Service Provider

Job Category: Manager
Job Type: Full Time
Job Location: New York

Job description

We are a Managed IT & Cloud Services Providers and over the years we’ve helped many small businesses relieve their technology worries so that they can concentrate on growing their businesses and realizing their goals.

We, at Intrinsic Technology Group is currently looking to bring on a highly motivated IT Project Manager – Managed Service Provider. The ideal IT Project Manager – Managed Service Provider will be consulting with clients to land on the best solutions, and then managing the project to completion – budgets, timelines, etc.. The IT Project Manager – Managed Service Provider daily duties will consist of acting as a liaison between the Intrinsic technical team and clients. The IT Project Manager – Managed Service Provider will make sure that clients are receiving great support in a timely manner by electively scheduling engineers to work on client issues. You are the person who makes sure the “trains run on time,” along with working to streamline processes and make things as efficient as possible.

IT Project Manager – Managed Service Provider Prerequisites

  • Organizational experience in project planning and coordination is key, technical knowledge is still needed, but it is not a hands-on technical role
  • 5 years’ experience

IT Project Manager – Managed Service Provider Day to day / Responsibilities

  • Meet with sales and IT head to understand project scope, estimates, and goals
  • Scrutinize project constraints to analyze alternatives, mitigate risks, and conduct process re-engineering, as necessary
  • Attend all project meetings internally and with client
  • Completing projects on schedule
  • Staying in scope and interfacing with client and internal teams when scope changes
  • Regular and clear communication with the client on progress and upcoming milestones
  • Provide, accurate, timely, and detailed documentation of all technical client project plans
  • Ability to multitask and manage time effectively
  • Keep Accurate notes and time tracking
  • Explain to the techs the project, timeline and expectations
  • Working with the project proposal and scope, create tickets in Solarwinds and assign tech’s and resources
  • Work with the client on setting expectations for our deliverables
  • Create a client-facing timeline to be emailed weekly with updates to the client
  • Internally, work with our logistics person on ETA for hardware and licensing for the project
  • Working with outside 3rdparty vendors as needed to set up configuration, what is needed from IT – communicate back to client
  • Be available for the client on any questions throughout project and delivery
  • Be available for onsite meetings as needed with 3rdparty vendors / clients
  • Coordinate training for client on our gear, technology and 3rdparty companies
  • Creating and delivering a Post Project Write up / set up a call with the client
  • Check in with techs periodically during project and onboarding stage with our internal departments
  • QC work
  • Close project, let our accounting team know for billing
  • Prepare and email Project hand-o! Reports

IT Project Manager – Managed Service Provider Salary/Benefits:

  • Proposed annual salary is $70,000 – $100,000
  • Medical and Dental insurance provided
  • 401(k) with match
  • Quarterly Bonus Structure

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